This notice describes what Captain Cooks Casino does with details that can identify you: what we gather, why we use it, who else may see it, and the choices you have after an account is opened.
We treat those details as private. Read this page before you play. The notice is split into the parts below:
When this page says personal details, it means information that points to a real, identifiable person.
The party responsible for these details is Captain Cooks Casino, operated by Fresh Horizons Limited, Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110.
Depending on how you use the lobby, that can include your name, date of birth, and gender; an email address, postal address, or phone number; identity papers and a recent proof of address; your username; card or wallet details used for payments; messages you send by email, phone, or chat; a record of deposits, withdrawals, and wagers; technical traces such as IP address, browser, and device; and anything else we ask for while the account stays open.
We collect this when you register, when you write to us, and when money moves through a card, bank account, or e-wallet.
We rely on one or more of these grounds: the account contract, a legal duty, your permission, or a legitimate need of the business or a partner.
Opening the account. Name, email, phone, and device data let us create the account, answer support questions, confirm who you are, take payments, and send service messages under the house rules.
Checks. Age and registration details may be confirmed with banks and other checkers. That step exists because the law requires it.
A lobby that fits you. Play patterns help us improve the catalogue and show material that matches how people actually use the site.
Risk. The same identity checks also help us spot fraud and keep the floor inside the rules.
Offers. We may send promotions while you have an account and, unless you opt out, for a reasonable time afterward. Every marketing note explains how to stop them. You can also write to the help desk. Allow up to two days for the change to finish. Account messages that the law or the contract requires can still be sent after you opt out of offers.
Regulators. Personal details may be used to answer crime-prevention duties and requests from public authorities.
Automated sorting. We may group accounts by location, age, and play so offers stay relevant. Where an automated decision would have a legal effect on you, you can object. See “Choices available to you” below.
Other needs. We may also keep details to manage risk, defend legal rights, or train internal tools, including automated systems.
A limited set of partners may see some of this information, or may send some of it to us:
Records stay only while a legal or business reason remains. When that reason ends, we delete them or strip them of identifying marks. Some files, including safer-play locks and anti-money-laundering records, may have to be kept without a set end date.
We use encryption, tokenization, and passwords, and we limit who can open the databases that hold account records.
Moves outside the European Economic Area
If details leave the EEA, they go only to a country with a comparable legal standard, or to a recipient bound by extra safeguards that match the protection expected inside the EEA.
You may ask for a copy of what we hold, ask us to correct or delete it, or ask us to limit how it is used. Marketing can be stopped from the message itself or by writing to the help desk.
If you are unhappy with how we handle this, email [email protected]. If we cannot resolve it, you may complain to the privacy authority where you live.
A few limits apply: legal and gambling record-keeping rules can override a request; clearly excessive requests may carry an admin fee; we aim to answer within 30 days; and the same mailbox can explain the process in more detail.
If your details change, or you have a question about this notice, email [email protected] or write to Fresh Horizons Limited, Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110.
We can revise this page. Material changes may be announced by email or another direct note. The new text applies from the “Updated” date below, and continued use of the lobby after that date means you accept it.
We place small text files on your browser so the lobby can remember you. This section explains what they are, why they are used here, and how to control them.
A cookie is a short text file saved on a computer, phone, or similar device when you visit a site. The browser sends it back on later visits, which makes sign-in and navigation smoother.
More background is available at www.allaboutcookies.org, www.aboutcookies.org, and www.youronlinechoices.eu.
On this site those files are used to keep you signed in, to understand how the lobby is used, and to reduce fraud. Some are required for the pages to work at all.
Session files keep a visit together so you can move between pages.
Preference files remember choices such as language or media settings.
Security files help us notice misuse.
Arrival files record how you reached the site so partner and campaign reporting stays accurate.
Links that leave this site follow the other site’s own rules. Read those before you continue.
Turning them off
Your browser’s privacy settings can delete stored files or block new ones. The steps differ by browser. Blocking session files can stop sign-in from working.