Captain Cooks Casino® House Rules

1. Scope
   1. These house rules (“Rules”) cover anyone (“you”) who uses the games, software, or pages offered by Captain Cooks Casino (“the Casino”, “we”, “the service”).
   2. An account and a funded balance are required before cash play starts.
   3. You may keep one personal copy of these Rules for home use. You may not copy, adapt, share, or display them for any other purpose without written permission, and you may not use them in an unauthorised way.
   4. By playing, you allow us to study play data, behaviour, and content you submit in order to improve models and research. Where the law requires a separate yes, we will ask first.
   5. Opening an account or using the site means you have read these Rules and accept them. If you do not accept them, do not use the service.
   6. Questions about the Rules can go to the help desk.
   7. We may change or drop any part of the Rules at any time. Check this page now and then. Playing after a change means you accept it. We may also email a summary of important edits.
   8. The English text is the version that governs. Other languages are a courtesy. If a translation disagrees with English, English wins.
   9. If a court or regulator strikes out one clause, the rest stays in force, and the struck clause is read as closely as possible to its original aim.
   10. Games, software, and technical requirements can change without a separate announcement.
2. The operator
   1. Captain Cooks Casino is a brand of Fresh Horizons Limited, Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands, licensed by the Kahnawake Gaming Commission, Canada, licence 00972.
   2. That licence authorises operation of this site.
3. Not a bank
   1. Balances, including pending withdrawals and dormant funds, do not earn interest.
   2. We do not give tax or legal advice. Speak to your own adviser if you need it.
   3. Using the cashier to arbitrage exchange rates is forbidden. Gains from that practice can be removed without a separate warning.
4. Who may play
   1. Registration and play are refused to anyone under the legal gambling age where they live. Under-age accounts are closed and prizes may be forfeited to the Kahnawake Gaming Commission. We are not liable for an account opened by fraud by a minor.
   2. We may run electronic or document checks at any time to confirm identity and meet licence duties.
   3. You are responsible for knowing whether online gambling is legal where you are. The fact that the site loads does not authorise you to break local law, and we are not liable if your play does.
5. Your account
   1. Registration details must be true and complete. We may ask for identity documents by email or another channel.
   2. Incomplete records can be frozen until checks finish. If they cannot be finished, the account may close and balances may be returned, voided, or removed.
   3. Keep your address, email, and phone current by telling the help desk.
   4. One person, one account. Extra accounts can be suspended, and prizes tied to them can be removed. The starter package cannot be claimed more than once.
   5. Keep your password private. Actions taken with the correct username and password, including biometrics stored only on your device, count as yours. Register only your own biometrics.
   6. You are responsible for activity on the account. We are not liable for loss caused by a password left where others can use it.
   7. Sharing login details with someone else can lead to closure without a refund.
   8. We will not use your device or account for activity you did not authorise.
   9. Activation and later messages may arrive at the email on file. Push alerts are optional and can be switched off in the device or browser. Opting in means you accept that channel.
   10. If you previously unsubscribed, contact the help desk to change that.
   11. An account with no wager, deposit, or withdrawal for a period we set may be treated as dormant. Within 60 days we may clear bonus funds. Cash can be restored on request after you pass security questions.
   12. Moving money between player accounts is not allowed.
   13. We may close or suspend an account, including for unauthorised use, with a reason and without refunding the balance. Linked Casino Rewards accounts may close as well. Tell us at once if you suspect theft of your login.
   14. To close an account, write to the help desk.
6. Proving who you are
   1. We may request documents after a deposit or before a withdrawal, sometimes certified by a notary or another professional. That can include proof you own the payment method, a passport, licence, or government ID, and a proof of address no older than three months.
   2. Copies must be readable. Incomplete or altered files mean we ask again.
   3. False or misleading papers can end the account and fail the withdrawal.
   4. A withdrawal waits until the check is satisfactory.
7. Bots and rigged tools
   1. Malware, game bugs, and software or hardware meant to force an outcome are forbidden. Money won that way is removed.
   2. Playing through a virtual machine in order to deceive the site is treated the same way.
8. Outages
   1. We are not liable for loss tied to software delays, dropped lines, corrupt data, payment processing, misuse of the site, or omissions in content. Accounts can still be closed with a stated reason.
   2. Errors in random-number generation or bet settlement can void the bets involved.
   3. During a malfunction, wagers and prizes from the broken game are void. That includes failures of systems, browsers, and devices.
   4. We may refuse or limit a wager. A void stake is credited back. A bet counts only after our server accepts it. A malfunction voids pays and plays. Waiving a rule once does not waive it later.
   5. Prizes caused by a hardware or software fault can be voided. Abusing a fault can close the account and forfeit funds.
9. Safer play
   1. Play is entertainment and can become hard to stop. We offer cooling-off periods from 24 hours to 6 weeks, a 6-month lockout, funding caps, and referrals to support groups. The full note is on the safer play page.
10. Help and complaints
    1. The help desk takes questions and complaints.
    2. If we cannot settle a dispute about a transaction, it can go to eCOGRA. That decision is final once every side has been heard.
    3. Raise a complaint within 6 months of the event.
    4. You may also write to the Kahnawake Gaming Commission at [email protected].
11. Starter package
    1. Only a new account can claim it.
    2. Bonus value is credited as bonus funds, not cash, on the casino account or the Casino Rewards account.
    3. Each deposit stands alone. Combining several payments does not meet a single step. Only the first five separate deposits set the amounts. Details are on the starter package page.
    4. The first deposit, minimum five dollars, awards 100 spins on Mega Money Wheel at ten cents each.
    5. Spin winnings land as bonus funds.
    6. The top wheel prize can be moved to cash only if you ask the help desk before you wager it. Anything played first stays under the playthrough rules, and losses are not restored.
    7. Accepting the package means you accept the playthrough rules in the sections below.
    8. The first deposit must land within 7 days or we may change the offer.
12. Cash balance and bonus balance
    1. Your total is a cash part plus a bonus part.
    2. The bonus part can be wagered. It cannot be withdrawn as cash.
    3. Cash from the first or second deposit can be withdrawn at any time, but doing so drops remaining bonus funds, including bonuses not yet credited for those deposits.
    4. The first and second deposit bonuses need 200 times playthrough before they convert to cash.
    5. Bonus credited from the third deposit onward needs 30 times playthrough.
    6. Any wager, from cash or bonus, counts toward playthrough, starting when the bonus is added.
    7. Before the third deposit, a wager is split between cash and bonus in proportion to those balances, and winnings return in the same split. A withdrawal resets the bonus to zero.
    8. After the third deposit, wagers come from cash first and from bonus only when cash is empty. Cash wagers pay back to cash. Bonus wagers pay back to bonus.
    9. If a bonus win would push the bonus balance above the sum of bonuses granted, the extra goes to cash.
    10. Unfinished playthrough carries into the next bonus if you redeem another bonus before depositing.
    11. Slots contribute 100 percent of the stake. Table games, parlour games, and other types contribute 2 percent. All Aces Video Poker and Flippin' Awesome Shields of Asgard contribute nothing and earn no loyalty points. New titles are rated when they launch. Doubling up does not count. Live tables also contribute 2 percent.
    12. Example: a 100 dollar bonus played only on slots needs about 20,000 dollars in wagers before a withdrawal of that bonus value.
13. Other promotions
    1. Each offer is once per person, household, device, address, email, payment account, IP, or shared network. A second claim can void prizes and close the account.
    2. Offers do not stack unless the promotion says they do, and they apply only to play on this Casino.
    3. We aim to credit bonuses within one business day. Weekend or monthly offers are credited on the next business day after the period ends.
    4. If the payment method is not in the name on the account, related prizes can be voided.
    5. Offers and their rules can change. We may correct bonus points, credits, or prizes. Winnings already settled stay, but the balance is adjusted to the right figure.
    6. Unused promotional value older than 60 days from registration is removed. The starter package follows the offer that was live when the account opened, even if the first deposit comes later.
    7. A win we consider newsworthy means you agree to be available for a related announcement. We still protect your privacy, though a first name or initials may appear in a result note.
    8. Only offers published on this site count. Invitations from other parties, including some affiliates, may be invalid. Casino Rewards mail is for the named recipient and is not transferable.
    9. Merchandise or cash giveaways do not include tax, registration, insurance, or delivery unless the offer says so. Cash prizes are paid to the Casino Rewards account or the casino account.
    10. We may limit who can join a promotion, and we may remove the starter package or later offers, with notice, if the offer is being farmed. That includes play with no real risk of your own money, and networks of extra accounts.
    11. Irregular play can hold a withdrawal or remove prizes. Examples include a single bet of 25 percent or more of the bonus before playthrough is done, using double-up to inflate stakes, even-money bets on Sic Bo, craps, or roulette, launching a feature after the bonus used to build it has hit zero, withdrawing a deposit before its bonus is redeemed, using autoplay only to clear playthrough, and hedge or zero-margin betting meant to disguise bonus clearing.
    12. Staff of the Casino, its agencies, licensees, and related companies, and their immediate families, cannot enter promotions.
14. Payments and prizes
    1. You are responsible for knowing how payments are taken and prizes are paid, including later edits to these Rules.
    2. Do not send funds that are stolen, linked to money laundering or terrorist financing, or otherwise unlawful. Suspected fraud, including identity or payment fraud, can lead to confiscation, a report to authorities, and a permanent lock.
    3. Funding several accounts from one source, or moving money between players’ financial accounts, can be investigated and can void prizes.
    4. A payment method not in the registered name can freeze the account.
    5. You must have enough funds both when you request a deposit and when it is debited. If you do not, the deposit and related prizes can be refused. We may ask you to prove the funds were there.
    6. A chargeback, dispute, or unpaid deposit voids prizes, removes balances, and can lock accounts across the Casino Rewards network. Choosing not to enforce this once does not waive it later.
    7. Keep your own copies of transactions and of these Rules.
    8. We may ask for identity, source-of-funds, and background documents. Refusing can void prizes, block cashier activity, and lock the account.
    9. We do not add a fee of our own to deposits, but your bank or wallet might. Those third-party fees are yours.
    10. If you store a card security code on a device, you allow us to reuse it for later purchases you start, and you accept that responsibility.
    11. Prizes are added in the currency of the account. Withdrawals are requested inside the lobby and may have minimums and maximums that differ by country and method.
    12. A payout in another currency uses the average daily interbank rate plus a 2.5 percent conversion fee.
    13. Direct bank transfer fees are 50 US dollars, 35 euros, or 30 pounds under 3,000 units, and 100 US dollars, 70 euros, or 60 pounds at or above that amount.
    14. Network fees and exchange movement, including blockchain methods, can change the amount you receive. We are not liable for that gap.
    15. Withdrawals are often returned to a method you previously used. Amounts you owe from chargebacks can be deducted. New payment details are added in the lobby or through support.
    16. A withdrawal sits pending for 48 hours and is then processed on the next business day. You can reverse it until processing starts. Checks can delay the release.
    17. A win far larger than total purchases across Casino Rewards partner sites may be paid at up to 4,000 US dollars per week, and that weekly figure can move.
    18. Card schemes, banks, and processors impose their own daily caps, so a large prize may arrive over several weekdays.
    19. After we release a payment, the time to reach your account depends on the method and the bank. That wait is outside our control.

Updated: 7/20/2026 12:00:00 +1100